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Home > FAQ
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Conditions of Use: Please review all the information available on my shipping, returns and replacement policies.
Terms of Sale: I
guarantee any lampworked bead I make to be durable under normal use and
will replace any bead that cracks under normal wear or stress. All my
beads are carefully annealed in a digitally-controlled kiln and examined
closely before sale for any possible cracks or defects. I will not
knowingly sell a bead that is anything but the finest quality.
All
lampworked beads sold by me are made from quality glass. Although each
bead has been properly kiln annealed, it is still a glass bead, and can
break if improperly handled, dropped, hit against something hard or
exposed to sudden temperature changes. This may cause breakage which
will produce broken glass pieces or sharp edges that could cause injury.
When wearing glass beads please take care not to expose them to any
situations that may cause them to break and be sure to protect them from
impacts or extreme temperature changes. As with any broken object,
please discard immediately. The spacers and other beads provided in my
sets should also be treated in the same fashion.
Please
note that even with extra care taken to make sure that all photographs
of beads and jewelry are as close to the actual colors of the various
items, the variations in computer displays may give a different color or
saturation of color. If you receive any item that you feel does not
match up with your expectations I am happy to work with you on resolving
the issue to your satisfaction.
Privacy Policy: I will never share/sell/barter/whisper any of your personal information with anyone else...ever.
Payment: I accept payment through Paypal and all major credit cards through PayPal's secure shopping cart system (no Paypal account required to pay with credit card).
Sales Tax: Washington State residents pay 9% sales tax. The sales tax will be added to your total during checkout.
Shipping: I offer free shipping inside the US on all items (shipping with USPS First Class). International air mail is a low flat rate of US$3.75. If you require other shipping options, for example priority mail, please contact me after placing your order.
International customers - please note:
- Import duties, taxes and charges are not included in the item price or
shipping charges. These charges are the buyer's responsibility.
- Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.
- These charges are normally collected by the delivering freight
(shipping) company or when you pick the item up -- do not confuse them
for additional shipping charges.
- I will not mark merchandise values below value or mark items as “gifts”
- US and International government regulations prohibit such behavior.
- Please also note that international packages are sometimes delayed more than usual because of customs.
Refund Policy:
NO RISK SHOPPING! Your satisfaction with your purchase is a MUST! If
you are for whatever reason not happy with your purchase, please
contact me immediately. Within 30 days of purchase, a full refund of the
purchase price (less shipping) will be refunded upon return of the
item.
Regardless
of the issue or time passed, please contact me with any issues or concerns, so that I can do
whatever is needed to make your experience with my beads the best for
you!
Please feel free to email me with any questions. I am always happy to answer questions, and talk to my customers!
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